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Library and Resident Contact Advisors (Face-to-Face)

This vacancy has now closed and is listed for reference only.


£19,225 – £24,507 pa

Town Hall, St Ives Road, Maidenhead , Berkshire


Evenings/Flexible Hours/Full Time/Part Time/Weekends

Various hours • Permanent/Casual.


16/12/2018 at 23:59 PM



Vacancy Description

We have a number of very exciting opportunities in the Library and Resident Services Contact Teams.

Weekend and evening working is required on a rota basis. Flexibility is essential.

Grade 3 roles:

This role involves primarily working in libraries across the Royal Borough of Windsor and Maidenhead. You will be required to single staff at times and to ensure you can get to any location in the Borough, often at short notice. The ability to drive the courier van between RBWM libraries to deliver books would be an added advantage.

We are looking for candidates with excellent customer care skills along with an interest in books and reading. You will also be required to assist with a wide range of council enquiries.

The work is physical in nature and you will be required to lift boxes of books and to be on your feet for much of the working day. The role also includes some housekeeping and admin duties. IT skills are essential.

Grade 4 roles:

Library and Resident Advisors who are able to demonstrate an ability to deal with escalated complex enquiries and challenging customers, who have outstanding customer care skills and who are able to support the supervisors in ensuring an excellent customer experience may have the opportunity to take up a limited number of Grade 4 senior advisor roles within the service.

For an informal discussion about any of the roles please call Angela Gallacher, Library and Resident Service Lead, on 01628 685641

Closing date: 16 December 2018

Interviews: TBC

How to apply

Please click the 'APPLY ONLINE' link below.

Further information on this vacancy