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Library and Resident Service Advisors – Telephony & Digital

This vacancy has now closed and is listed for reference only.


Level 1: £17,637 – £19,524 pro rata • Level 2: £19,225 – £22,045 pro rata

Town Hall, St Ives Road, Maidenhead , Berkshire


Evenings/Full Time/Part Time/Weekends

1 x Full time, 37 hours per week • 1 x Part time, ranging from 14 – 30 hours per week • “Weekend only” and casual positions, all posts include some weekend and evening working.


29/07/2018 at 23:59 PM



Vacancy Description

We have a number of very exciting opportunities in the Library and Resident Services Customer Contact Team.

Do you have excellent communication and customer care skills along with an ability to absorb and process detailed information? Then you may want to join an enthusiastic and motivated team committed to the best possible outcomes for Borough residents.

You will be answering calls from residents and assisting with a wide range of council enquiries. Both written and verbal communication skills are essential. You will need sufficient IT skill to promote use of digital channels as well.

The role includes admin duties and the ability to show empathy even under pressure. Weekend and evening working is required on a rota basis. Flexibility is essential.

This is a career graded post and your salary will be based on your experience, level of competency and skill-set.

For an informal discussion about the posts please contact Katie Blair, Team Leader, on 01628 793816.

Closing date: 29 July 2018

Interviews w/c: 20 August 2018

Further information on this vacancy