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Library and Resident Service Advisors – Call Centre team

This vacancy has now closed and is listed for reference only.


Level 1: £17,291 - £19,141 pa pro rata • Level 2: £18,848 - £21,613 pa pro rata (pay award pending)

Town Hall, St Ives Road, Maidenhead , Berkshire


Evenings/Full Time/Part Time/Weekends

37 hours per week/14 – 30 hours per week • “Weekend only” & Casual hours • All posts include some weekend and evening working • Permanent and Fixed Term.


28/05/2018 at 23:59 PM



Vacancy Description

We have a number of very exciting opportunities in the Library and Resident Services Customer Contact Team. We are looking for candidates with excellent customer care skills along with an ability to absorb and process detailed information. You will be delivering frontline call centre services to council customers, assisting with a wide range of council information enquiries.

You will need sufficient skill to promote use of and assist customers with using and encouraging them to choose digital channels. The role also includes admin duties and the ability to show empathy even under pressure. Excellent IT and communication skills, both written and verbal, are essential.

Weekend and evening working is required on a rota basis. Flexibility is essential.

This is a career graded post and your salary will be based on your experience, level of competency and skill-set.

The council is set in a major tourism area with tourist attractions including Windsor Castle, Legoland and Ascot Racecourse and with the Royal Family on the doorstep, the borough will be playing a major part in the Royal Wedding in May 2018.

For an informal discussion about the posts please contact Katie Blair, Team Leader, on 01628 793816.

RBWM has the responsibility for and is committed to safeguarding children young people and vulnerable adults and for ensuring that they are protected from harm. This post is subject to an enhanced DBS.

Closing date: 28 May 2018

Interview date: 11 and 13 June 2018

Further information on this vacancy