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Library and Resident Supervisor

RBWM

£24,079 – £27,419 pa pro rata (Pay Award Pending)

Town Hall, St Ives Road, Maidenhead , Berkshire

Permanent

Evenings/Part Time/Weekends

30 hours per week to include some weekend and evening working.

Enhanced

28/05/2018 at 23:59 PM

CP0168-1805

RBWM

Vacancy Description

We have a very exciting opportunity in the Library and Resident Services Contact Team. We are looking for candidates with excellent customer care skills along with an interest in books and reading and an ability to manage, motivate and coach staff. You will be delivering frontline services to library and council customers, serving and assisting visitors to the libraries and service hubs, managing library buildings and assisting with a range of council and other information enquiries on the phone and by digital means as well as face to face.

You will need sufficient skill to promote use of and assist customers with using digital channels and IT facilities. The role also includes housekeeping and admin duties. You must provide inspired leadership to the contact centre and face to face teams whilst reinforcing their performance, adopting a high quality, right first time approach, reducing avoidable contact, identifying ways to continually improve the delivery of customer services and encouraging increased take-up of services.

All roles require the ability to work at any library location across the Borough, including in a single staffing capacity. Weekend and evening working is required on a rota basis. The scope of the work is physical in nature with staff required to remain on their feet for long periods of time. Flexibility is essential.

The council is set in a major tourism area with tourist attractions including Windsor Castle, Legoland and Ascot Racecourse and with the Royal Family on the doorstep, the borough will be playing a major part in the Royal Wedding in May 2018.

For an informal discussion about the posts please contact Avril Heaney, Team Leader, on 01628 796979, or Katie Blair, Team Leader, on 01628 793816.

RBWM has the responsibility for and is committed to safeguarding children young people and vulnerable adults and for ensuring that they are protected from harm. This post is subject to an enhanced DBS.

Closing date: 28 May 2018

Interview date: 11 and 13 June 2018

Further information on this vacancy