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Library and Resident Service Advisors

RBWM

£18,698 – £21,441 pa, pro rata

Town Hall, St Ives Road, Maidenhead , Berkshire

Permanent

Full Time/Part Time/Weekends

Full-time, part-time (between 5 hours per week – 28 hours per week) and “weekend only” • Permanent and fixed-term positions.

Enhanced

28/01/2018 at 23:59 PM

CP0161-1801

RBWM

Vacancy Description

We have a number of very exciting opportunities in the Library and Resident Services Face-to-face Contact Team. We are looking for candidates with excellent customer care skills along with an interest in books and reading. You will be delivering frontline services to library and council customers, serving and assisting visitors to the libraries and service hubs, joining new members, shelving returned items and assisting with a range of council and other information enquiries.

You will need sufficient skill to promote use of and assist customers with using digital channels and IT facilities. The role also includes housekeeping and admin duties.

All roles require the ability to work at any library location across the Borough, including in a single staffing capacity. Weekend and evening working is required on a rota basis. The scope of the work is physical in nature with staff required to remain on their feet for long periods of time. Flexibility is essential.

All posts include some weekend and evening working.

The council is set in a major tourism area with tourist attractions including Windsor Castle, Legoland and Ascot Racecourse and with the Royal Family on the doorstep, the borough will be playing a major part in the Royal Wedding next year.

For an informal discussion about the posts, please contact Avril Heaney, Team Leader on 01628 796973, or Angela Gallacher, Service Lead on 01628 685641.

RBWM has the responsibility for and is committed to safeguarding children young people and vulnerable adults and for ensuring that they are protected from harm. This post is subject to an enhanced DBS.

Closing date: 28 January 2018

Interviews: tbc

Further information on this vacancy